Account Manager Dach (SaaS)

TL;DR

Account Manager DACH (SaaS): Enhancing customer satisfaction and driving growth within existing SMB accounts with an accent on customer engagement and understanding their business needs. Focus on developing solutions, resolving issues, and advocating for both hirify.global and its clients.

Location: Hybrid in Barcelona. Must be based within commuting distance of hirify.global's hubs. Relocation support available.

Company

hirify.global is the intelligent platform for travel and spend management, automating travel bookings, expenses, and invoice processing.

What you will do

• Own a portfolio of SMB customers and develop high engagement with influential users.
• Understand customer's business and spend to develop solutions and education strategies.
• Develop a comprehensive understanding of the hirify.global product portfolio.
• Identify common problems and develop strategies to resolve them.
• Advocate for clients within hirify.global and educate them on new product features.

Requirements

• Min. 2 years of experience in Account Management or Customer Success.
• Native or near-native proficiency in German.
• Ability to speak and write in English fluently.
• Experience in the Travel industry and/or SaaS products.
• Strong technical aptitude and analytical abilities with Excel/Gsheet fluency.

Culture & Benefits

• Competitive compensation and equity ownership in hirify.global.
• Generous vacation days plus public holidays.
• Private healthcare or a gym allowance.
• Life Insurance.
• hirify.global events, including an annual summer party.
• Access to therapy and coaching sessions.
• Flexible compensation plan.
• 17 weeks’ paid parental leave.
• 16 paid hours per year for volunteering.
• Up to 20 "Work from Anywhere" days per year.
• In real-life English, Spanish and Catalan lessons.
• Four-week, fully paid sabbatical after 5 years.