Executive / VIP Business Travel Consultant

Location: Remote opportunity with hybrid office attendance required three days per week; candidates must live within commuting distance of a hub in Germany, Belgium, Ireland, the Netherlands, Portugal, the UK, or Poland.

Company

hirify.global is a travel and spend management platform that automates travel bookings, expenses, invoice processing, and related business operations.

What you will do

• Manage end-to-end executive and VIP corporate travel, including flights, hotels, ground transport, and bespoke requests.
• Provide proactive recommendations based on traveller preferences, company policy, and duty-of-care requirements.
• Handle urgent and high-impact travel disruptions with speed, empathy, and precision.
• Support travellers through phone, chat, and email in a fast-paced Executive Care environment.
• Build long-term relationships with executive travellers while maintaining premium service standards.
• Balance personalised service with productivity, handle-time, CSAT, and SLA expectations.

Requirements

• Proven experience in premium customer service, executive travel, hospitality, aviation, luxury brands, or a similar field.
• Strong understanding of contact-centre performance metrics, including productivity, efficiency, and CSAT.
• Experience with a GDS such as Amadeus, Sabre, Galileo, or a similar platform; cross-platform training is available.
• Exceptional communication skills with a polished, confident, and discreet style.
• Ability to remain calm, decisive, organised, and solutions-focused in high-pressure situations.
• English is the official language at the office, and the role requires being within commuting distance of a hub.

Nice to have

• Experience supporting senior stakeholders, C-suite executives, or high-net-worth individuals.
• Experience with out-of-hours, follow-the-sun, or on-call travel support models.

Culture & Benefits

• IRL-first working model with in-person collaboration three days per week.
• AI-enabled tools support research, customer interactions, information synthesis, and prioritisation.
• Opportunity to work in an elite Executive Care environment focused on ownership, judgement, and service quality.
• Relocation support may be available for certain roles.
• Fixed-term opportunity available across multiple European locations.