Senior Business Travel Consultant (German Speaking)

TL;DR

Senior Business Travel Consultant (German Speaking): Delivering elite, seven-star service to senior leaders and high-value corporate clients with an accent on personalized, time-critical, and relationship-driven travel management. Focus on managing complex itineraries, handling urgent disruptions, and building long-term relationships through high-quality service.

Location: Remote (Belgium, Netherlands, Portugal, Ireland), Berlin, Munich. This remote opportunity is on a fixed term basis across a variety of locations including; Germany, Portugal, ireland, UK, Belgium, Netherlands. Must be based within commuting distance of hirify.global hubs.

Company

hirify.global is the intelligent platform for travel and spend management, automating travel bookings, expenses, and invoice processing for over 10,000 companies worldwide.

What you will do

• End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
• Provide expert recommendations aligned to traveler preferences, company policy, and duty of care.
• Handle urgent and high-impact travel disruptions with speed, empathy, and precision.
• Manage multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
• Build long-term relationships with Executive travelers through consistent, high-quality service.
• Collaborate closely with peers to maintain a high-performance, elite service culture.

Requirements

• Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar).
• Strong understanding of contact center performance metrics, including productivity, efficiency, and CSAT.
• GDS experience (Amadeus, Sabre, Galileo or similar).
• Exceptional communication skills with a polished, confident, and discreet style.
• Ability to remain calm, decisive, and solutions-focused in high-pressure situations.
• Strong organizational skills and attention to detail.

Nice to have

• Experience supporting senior stakeholders, C-suite, or high-net-worth individuals.
• Exposure to out-of-hours, follow-the-sun, or on-call travel support models.

Culture & Benefits

• IRL-first approach to work, with the team working together in-person 3 days a week.
• Relocation assistance available for certain roles from anywhere in the world.
• English is the official language at the office.
• Equal opportunity employer, welcoming individuals regardless of background.