Client Support Specialist (German Bilingual)

Location: Remote from Poland, specifically Warsaw or Krakow. Must be physically resident in Poland and available for the 9 AM–6 PM British Standard Time EMEA weekday shift.

Salary: PLN 110K–PLN 125K per year, plus bonus.

Company

hirify.global provides an AI-powered GRC Intelligence Platform for enterprise audit, risk, ESG, and information security management.

What you will do

• Resolve client product functionality questions and provide technical troubleshooting through email, live chat, and scheduled video sessions.
• Build deep platform knowledge and explain product features clearly to clients.
• Collaborate with engineering and product teams to escalate issues and communicate client feedback.
• Use AI tools and internal knowledge bases to draft responses, summarize tickets, and identify key issues.
• Identify trends in client feedback and recommend improvements to the user experience.

Requirements

• C1 or advanced-high German and English proficiency is mandatory.
• Physical residence in Poland, specifically Warsaw or Krakow, is mandatory.
• At least 3 years of SaaS or technology Tier 1 customer support experience.
• Availability for the 9 AM–6 PM British Standard Time EMEA weekday shift.
• Experience diagnosing and resolving technical issues with empathy and patience.
• Strong written, verbal, phone, email, and online communication skills, plus a bachelor's degree or equivalent experience.

Nice to have

• Accounting and audit knowledge.
• Helpdesk ticketing system experience, especially Zendesk.
• C1 or advanced French proficiency.

Culture & Benefits

• Remote work arrangement from Poland.
• Customer-focused environment built around resilience, innovation, collaboration, and continuous learning.
• Opportunity to work with AI tools and a global GRC software platform.
• Compensation may vary based on eligibility and location.