3 дня назад
Customer Experience Representative (Travel Tech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Representative (Travel Tech): Supporting customers throughout customized ski-trip bookings and travel while representing customer needs in product development, with an accent on post-booking assistance, complex issue resolution, and CRM-based support. Focus on coordinating customer needs across a complex travel platform, supporting trips during rotating evening and weekend shifts, and simplifying technical problems.
Location: Remote in the UK; rotating shifts include evenings and weekends.
Company
is a self-service ski-trip booking platform combining flights, accommodation, transfers, ski passes, equipment, and lessons in one customizable booking flow.
What you will do
- Serve as the main point of contact for customers throughout their booking and travel journey.
- Provide post-booking support and assistance during trips.
- Resolve complicated customer problems with simple, effective solutions.
- Represent the voice of the customer and influence the product development roadmap.
- Work a rotating full-time schedule, including evenings and weekends.
Requirements
- Native English speaker required.
- At least 3 years of customer service experience.
- At least 2 years of B2C travel technology experience.
- Experience with support and CRM systems; HubSpot and Zendesk experience is advantageous.
- Strong technical aptitude, self-learning ability, organization, and multitasking skills.
Nice to have
- Ski experience.
- Experience with HubSpot or Zendesk.
Culture & Benefits
- Full-time remote work in the UK.
- Rotating shift schedule with evening and weekend coverage.
- Contract duration of up to 6 months, with an option for renewal.
- Opportunity to influence the product roadmap through customer feedback.
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