Customer Operations Coordinator

Location: Orlando, FL, USA. Hybrid schedule with 2 days in the office weekly; Monday–Friday, 8 AM–5 PM, with flexibility to work December holidays if needed.

Company

hirify.global operates e-commerce platforms and technology solutions for employee and membership-based marketplaces covering live entertainment, travel, retail products, and services.

What you will do

• Handle guest issues, customer service escalations, and complex support requests.
• Fulfill manually booked products, including ticket transfers when applicable.
• Provide professional written and verbal support to customers and partners on recorded phone lines.
• Assist vendors with reports and maintain accurate, detailed spreadsheets.
• Support Customer Care, Operations Support, and IRO teams as needed.
• Work independently, manage multiple tasks, and perform additional operational duties.

Requirements

• Experience in ticketing, events, hospitality, hotels, attractions, box office, yield management, or technical operations.
• Intermediate proficiency with Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Strong customer service, vendor relations, problem-solving, communication, organizational, and multitasking skills.
• Ability to work both remotely and in the office according to the hybrid schedule.
• Ability to remain focused, adapt to change, work independently, and contribute as a team player.

Nice to have

• Fluency in Spanish.
• Experience resolving complex customer issues and managing ticket requests and spreadsheets.

Culture & Benefits

• People-first culture emphasizing collaboration and meaningful in-person connection.
• Medical, dental, and vision coverage.
• 401(k) match, paid disability coverage, and company-paid basic life and AD&D insurance.
• Three weeks of PTO, five personal days, paid holidays, and a paid Christmas-to-New-Year break.
• Fitness reimbursement, annual day of giving, and $1,000 per year in Tickets-At-Work gift cards for full-time employees.