Member Support Flights Lead (Travel Tech)

Location: Remote - US; flexible modified schedule with regular overnight shifts and weekends may be required for 24/7 operations.

Base pay range: $1–$2 USD. Equity is provided for all employees; some roles may include an annual bonus.

Company

hirify.global provides an all-in-one travel and spend management platform for businesses and travelers, with proprietary booking, travel supply, pricing, and payment technology.

What you will do

• Provide expert support and handle escalations involving flight operations, ticketing complexities, and booking issues.
• Use Amadeus GDS and NDC reservation systems to troubleshoot errors, resolve failures, and manage complex bookings.
• Apply airline policies for schedule changes, voluntary changes, and irregular operations.
• Collaborate with internal teams and airline partners to deliver training and continuous learning for BPO staff.
• Analyze escalation trends, recommend process improvements, and document workflows, resolutions, and best practices.
• Support cross-functional projects that improve flight operations and customer experience.

Requirements

• Experience supporting flight operations or airline booking teams, preferably in an OTA or TMC environment.
• Advanced proficiency with Amadeus GDS; knowledge of airline ticketing rules, fare construction, refunds, exchanges, and regulations.
• Understanding of schedule changes, voluntary changes, and irregular operations.
• Strong problem-solving, communication, collaboration, and documentation skills.
• Ability to work in a fast-paced environment with changing priorities.
• Availability for a flexible modified schedule that regularly includes overnight shifts and weekends.

Nice to have

• Familiarity with Sabre, Galileo, other GDS platforms, and NDC reservation systems.

Culture & Benefits

• Fully remote or office-based work environments are available within a hybrid-hub model.
• Competitive compensation tied to experience and role.
• Equity is provided for all employees.
• Some roles may include annual bonuses or commissions.
• Benefits vary by employment type and location.