Care Specialist (Healthcare)

Company

hirify.global is a leading health insurance company that integrates insurance, prevention, and care into a single user experience, serving over 1 million members.

Location: Must be based in or able to relocate to Toronto, Ontario, Canada. This is a hybrid role requiring 4 days per week in the office.

What you will do

• Provide timely, transparent, and empowering support to hirify.global members.
• Develop deep expertise in healthcare systems and hirify.global’s product suite.
• Collaborate with Product, Operations, Sales, and Insurance teams to improve services.
• Adapt existing support processes from European markets to the Canadian context.
• Support new company onboardings and contribute to strategic initiatives.
• Mentor team members and participate in hiring efforts.

Requirements

• 3+ years of relevant experience in customer support, operations, or project management.
• Fluent in both written and spoken English and French is mandatory.
• Strong communication and organizational skills with the ability to simplify complex topics.
• Comfortable with technology, AI-powered tools, and multi-channel support.
• Ability to work independently, manage priorities, and demonstrate empathy.
• Must have the right to work in Canada.

Nice to have

• Knowledge of the Canadian healthcare system.
• Experience in mentoring or leadership roles.

Culture & Benefits

• Competitive salary and equity package.
• Six weeks of vacation and flexible working hours.
• Comprehensive health insurance, 100% covered by hirify.global for you and your family.
• 4% employer matching through a Group RRSP program.
• Fully reimbursed TTC monthly pass.
• High-quality equipment including MacBook Air and Bose noise-cancelling headphones.
• Extended parental leave and learning/development opportunities.