Senior Customer Marketing Manager (SaaS)

TL;DR

Senior Customer Marketing Manager (SaaS): Deepening engagement and relationships with customers and turning brand neutrals into brand advocates that builds credibility, helps build customer-centric solutions and enhances hirify.global’s position in the marketplace with an accent on customer advocacy and marketing strategy. Focus on fostering peer-to-peer interactions and knowledge sharing.

Location: Must be based within commuting distance of London or Barcelona hubs.

Company

hirify.global is the intelligent platform for travel and spend management, automating everything from travel bookings to expenses and invoice processing.

What you will do

• Maintain and enhance a comprehensive customer advocacy and marketing strategy.
• Enhance the case study/testimonial programme to amplify customer excitement.
• Develop and roll out hirify.global customer referral & customer reference programs.
• Establish a strategy for an active and engaged Customer Community, fostering peer-to-peer interactions and knowledge sharing.
• Manage the Customer Advisory Board (CAB) to gather feedback and co-create solutions.
• Act as the main bridge between marketing and account management in leveraging customer advocates within marketing activity.

Requirements

• Extensive experience within customer marketing/advocacy, specifically within B2B SaaS products.
• The ability to recognise and understand customer pain points and turn that knowledge into adaptations or improvements.
• Self-motivated with a passion for building and nurturing customer relationships.
• Experience in evolving marketing programmes based on performance data and feedback.
• Hands-on experience prioritizing and running multiple initiatives simultaneously.
• Strong communicator and cross functional collaborator.

Culture & Benefits

• Generous allocation of vacation days plus public holidays.
• Competitive compensation and equity ownership in hirify.global.
• Choice of private healthcare or a gym allowance.
• Access to therapy and coaching sessions for you and your loved ones.
• Up to 20 "Work from Anywhere" days per year.
• Relocation support to one of hirify.global's hubs.