Senior Desktop Support Analyst (Medtech)

TL;DR

Senior Desktop Support Analyst (Medtech): Providing second-line support and ensuring the stability of desktop and laptop environments with an accent on resolving technical issues efficiently. Focus on maintaining support documentation and improving departmental services.

Location: York Hospital, York, Maine. This is an on-site position for the initial months during the onboarding period. A transition to a hybrid work model is possible upon successful completion of the onboarding phase and the achievement of a satisfactory level of autonomy

Salary: $50,000 - $52,000

Company

hirify.global empowers healthcare providers to deliver superior care.

What you will do

• Identify and resolve desktop and laptop hardware problems.
• Perform initial network troubleshooting and determine the appropriate escalation path.
• Proactively resolve virus issues and implement preventative initiatives.
• Assist in new system deployments, including loading appropriate software as needed.
• Manage and resolve incidents escalated from first-line support.
• Create and maintain support documentation for customer and departmental use.

Requirements

• 4-6 years of experience in a desktop support environment is preferred.
• Practical understanding and proficiency with MS Windows Operating Systems, MS Exchange, MS Office Suite, Citrix, Firewall/VPN Configuration, MS SQL Server, and MS IIS.
• Strong analytical and problem-solving skills with a logical, systematic approach.
• Excellent customer focus with the ability to anticipate user needs.
• Strong verbal and written communication skills.
• Demonstrated ability to work effectively under pressure and manage deadlines.

Culture & Benefits

• Opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care.
• Join a passionate and gifted team committed to innovation and excellence.
• Competitive compensation and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.