Senior Executive It Support Specialist

TL;DR

Senior Executive IT Support Specialist: Providing top-tier on-site and remote IT support to global Executive and VP level employees with an accent on troubleshooting technical issues quickly and professionally to minimize downtime. Focus on supporting AI-related tools and applications, home network and AV system setups, and maintaining a high level of confidentiality.

Location: Santa Clara, CA. Willingness to travel (10% both domestic and international travel) on short notice and provide after-hours support when required.

Company

hirify.global’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world.

What you will do

• Provide on-site and remote IT support to Executives and high-profile employees.
• Troubleshoot technical issues quickly and professionally to minimize downtime.
• Support AI-related tools and applications, ensuring optimal performance.
• Assist with home network and AV system setups to enhance remote work efficiency.
• Maintain a high level of confidentiality and discretion when handling executive support tasks.
• Document issues and solutions, creating best practices for executive IT support operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 7+ years of IT support experience, with 3+ years in an executive or VIP support environment.
• Extensive experience with Windows and macOS operating systems, including Windows 11 and MacOS upgrades and troubleshooting.
• Familiarity with enterprise applications, remote access tools, and mobile device management (MDM).
• Hands-on experience with networking, home office setups, and AV solutions for executive-level users.
• Strong communication and interpersonal skills to interact with executives professionally.

Nice to have

• JAMF admin experience is a plus.
• Experience with AI tools and emerging technologies in IT support.

Culture & Benefits

• Committed to providing exceptional, comprehensive benefits that support our employees at every stage - from internship to retirement and through life’s most important moments.
• Offerings are built around four key pillars: financial well-being, family support, mental and physical health, and recognition.
• Employee stock purchase plan with a 2-year look back.
• Family support programs to help balance work and home life.
• Robust mental health resources to prioritize emotional well-being.
• Recognition and service awards to celebrate contributions and milestones.