Senior Desktop Support Analyst

TL;DR

Senior Desktop Support Analyst (IT Support): Providing second-line technical support for desktop and laptop environments with an accent on the stability and performance of IS-supported software and hardware. Focus on resolving hardware problems, performing network troubleshooting, and implementing preventative virus initiatives.

Location: On-site at York Hospital, York, Maine (transition to hybrid possible after onboarding)

Salary: $50,000 - $52,000

Company

hirify.global (Altera Digital Health) empowers healthcare providers to deliver superior patient care through innovative digital health solutions.

What you will do

• Identify and resolve desktop and laptop hardware problems.
• Perform initial network troubleshooting and manage incidents escalated from first-line support.
• Proactively resolve virus issues and implement preventative security initiatives.
• Assist in new system deployments, including software installation and configuration.
• Create and maintain support documentation, Intranet pages, and FAQ resources.
• Provide technical suggestions for projects aimed at improving departmental services.

Requirements

• 4-6 years of experience in a desktop support environment.
• Proficiency with MS Windows, MS Exchange, MS Office Suite, Citrix, Firewall/VPN, MS SQL Server, and MS IIS.
• Must be based in or able to work on-site in York, Maine.
• Ability to participate in an on-call rotation to support 24/7 operations.
• Strong analytical and problem-solving skills with a systematic approach.
• Bachelor's degree (BA/BS) or a relevant combination of training and experience.

Culture & Benefits

• Competitive compensation and benefits package.
• Opportunity to work in a fast-paced, dynamic environment with a passionate team.
• Meaningful impact on patient lives by supporting healthcare providers.
• Potential transition to a hybrid work model upon achieving autonomy.