Helpdesk / Desktop Support Analyst

TL;DR

Helpdesk / Desktop Support Analyst: Providing comprehensive first-level technical support for end-users across PC and Mac environments with an accent on ticket management, system imaging, and account administration. Focus on maintaining operational productivity by troubleshooting hardware, software, and mobile device issues within a hybrid office environment.

Location: Must be based in or able to commute to the office in New York, NY

Salary: $56,000–$66,000 per year

Company

hirify.global is a global nonprofit organization dedicated to creating educational media that helps children grow smarter, stronger, and kinder.

What you will do

• Respond to employee IT requests via email and phone.
• Provide first-level technical support for Windows and macOS users.
• Log and track all interactions within the ServiceDesk ticketing system.
• Manage imaging and deployment of new desktops and laptops.
• Administer Active Directory user accounts, Microsoft Exchange mailboxes, and distribution lists.
• Support mobile device management, VPN connectivity, and software including Microsoft O365 and Adobe Creative Cloud.

Requirements

• Location: Must be based in or able to work from the New York headquarters.
• 3–4 years of combined technical experience and relevant education.
• Strong knowledge of Windows 10 and macOS.
• Proficiency in Microsoft Office 365.
• Basic understanding of systems hardware, including printers, VOIP phones, and mobile devices.

Nice to have

• Bachelor’s degree or equivalent.
• Strong verbal and organizational communication skills.
• Experience with Active Directory and Microsoft Exchange administration.

Culture & Benefits

• Hybrid work model requiring in-office attendance from 2 to 5 days per week.
• Mission-driven work environment supporting early childhood education.
• Opportunity to support a global nonprofit infrastructure.
• Professional development and project-based growth within the IT Operations team.