Senior Client Support Specialist (Medtech)

TL;DR

Senior Client Support Specialist (Medtech): Delivering exceptional support to veterinary professionals and animal hospitals on a leading staffing platform with an accent on operational leadership, cross-functional collaboration, and quality assurance. Focus on driving team performance, resolving escalated medical complaints, and improving support workflows in a fast-paced environment.

Location: Remote-first company, but hybrid if based in San Francisco. Must be available during peak support hours (Central Time), including weekends.

Salary: $55,000 – $95,000 USD (based on geographical tiering).

Company

An industry-leading veterinary staffing platform dedicated to empowering animal healthcare professionals with more flexibility and earning opportunities.

What you will do

• Act as a primary point of contact for customer inquiries via email, chat, and phone.
• Manage escalated cases, including sensitive medical complaints, to ensure timely resolution.
• Provide daily operational support and real-time coaching to the customer support team.
• Conduct quality assurance audits on support tickets and provide constructive feedback.
• Lead onboarding and training efforts for new team members.
• Identify workflow gaps and recommend process improvements to increase efficiency.

Requirements

• 3–5+ years of experience in client support or customer success.
• Background in a fast-paced, early-stage startup or marketplace platform.
• Exceptional communication, empathy, and active listening skills.
• Proficiency with customer support platforms such as Zendesk, Hubspot, or Intercom.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work during peak hours in the Central Time zone, including weekends.

Nice to have

• Experience in veterinary, technician, or animal healthcare sectors.

Culture & Benefits

• 100% coverage of base medical plan with optional premium buy-up plans.
• 401k retirement savings plan.
• Unlimited Paid Time Off policy.
• Paid maternity, paternity, and reproductive care leave.
• Stipends for home office setup, wellness, and continuing education.
• Opportunities for regional team building and domestic travel.