Manager, Onboarding

TL;DR

Manager, Onboarding: Leading a team of Onboarding Specialists, ensuring they deliver an exceptional onboarding experience to service professionals with an accent on platform integration and value extraction. Focus on coaching the team, resolving escalations, and driving key onboarding metrics.

Location: United States

Salary: $70,000-$82,500

Company

hirify.global helps home service professionals streamline every aspect of their business with tools for scheduling, dispatching, and payments.

What you will do

• Drive key metrics for the Onboarding team, including Onboarding Completion Rate, Time to Value, Customer Satisfaction Score, and Retention Rate.
• Manage team schedules and daily attendance to ensure adequate staffing during the critical onboarding phase.
• Conduct weekly performance reviews to identify areas of opportunity and support the growth of your team.
• Ensure proper escalation processes are followed and take action when necessary to resolve issues promptly.
• Manage monthly performance metrics and bonuses for the Onboarding team.
• Track all key metrics with accuracy, regularly reporting to management and providing feedback to your team.

Requirements

• Bachelor's degree or equivalent experience required.
• 1+ years of experience in Customer support or related field.
• Proven track record of meeting and exceeding performance metrics consistently.
• Management experience is a plus.
• Experience using AI tools to increase quality and efficiency of work.

Culture & Benefits

• Generous benefits program including medical, dental, vision, life, disability, and 401(k).
• Paid holidays and flexible, take-it-as-you-need-it paid time off.
• Equity in a rapidly growing startup backed by top-tier VCs.
• Monthly tech reimbursements.
• A culture built on innovation that values big ideas.