Customer Success Manager (MedTech)

TL;DR

Customer Success Manager (MedTech): Building and managing relationships with health plan and employer partners to ensure successful implementation and adoption of virtual care solutions with an accent on driving patient outcomes and customer retention. Focus on strategic communication, identifying and mitigating service risks, and leading cross-functional projects to maximize business value.

Location: Must be based in the United States

Salary: $100,000–$125,000

Company

hirify.global is a leading virtual medical practice providing a continuous circle of support for women, children, and families through personalized, technology-driven care.

What you will do

• Act as the primary point of contact and trusted advisor for health plan and employer partners.
• Drive seamless implementation processes and ensure an ongoing high-quality customer experience.
• Collaborate with internal marketing, partnership, and operations teams on strategic customer initiatives.
• Conduct regular business reviews to demonstrate platform impact and identify areas for improvement.
• Identify, track, and mitigate potential customer risks to ensure prompt resolution.
• Advocate for customer needs internally to influence product and service development.

Requirements

• 3-7 years of experience in consulting, customer success, or project management.
• Must be based in the United States.
• Proven track record of managing complex projects across multiple internal and external stakeholders.
• Experience in health tech or healthcare preferred.
• Exceptional verbal and written communication skills.
• Ability to thrive in a fast-paced, metric-driven environment.

Nice to have

• Experience implementing solutions within health plans or employer environments.
• Background in value-based care models or virtual care settings.

Culture & Benefits

• Competitive healthcare benefits package.
• Generous equity compensation.
• Unlimited vacation policy.
• Membership in the First Round Network for community and mentorship.
• Mission-driven, data-focused startup environment.