IT Support Engineer (AI)

TL;DR

IT Support Engineer (AI): Providing first-response IT support for a global team in the New York office with an accent on hardware/software troubleshooting, AV system optimization, and employee onboarding. Focus on managing device fleets, maintaining network infrastructure, and ensuring compliance with security standards in a fast-paced AI research environment.

Location: Must be based in New York, USA

Company

A leading AI company dedicated to scaling intelligence by building and deploying frontier models for enterprise developers.

What you will do

• Serve as the primary point of contact for IT support requests in the New York office and globally.
• Provide hands-on troubleshooting for hardware, software, and video conferencing systems.
• Manage the device fleet, including laptop shipments for the USA region.
• Maintain in-office networking, Wi-Fi, and AV infrastructure.
• Collaborate cross-functionally on employee onboarding and offboarding.
• Document IT procedures, SOPs, and maintain system security compliance.

Requirements

• Extensive experience administering Mac, Google Workspace, and Slack.
• Strong knowledge of MDM solutions and Okta workflows.
• Solid understanding of networking concepts including Wi-Fi, routers, and switches.
• Familiarity with Python scripting, cloud platforms, and security standards like SOC2/ISO27001.
• Ability to work on-site in the New York office.

Culture & Benefits

• Inclusive and open work environment.
• 6 weeks of paid vacation (30 working days).
• Comprehensive health and dental benefits with mental health support.
• 100% parental leave top-up for up to 6 months.
• Personal enrichment budget for wellness, arts, and workspace improvement.
• In-office perks including lunch stipends and snacks.