Lead Digital Operations Support Analyst (SAP)

TL;DR

Lead Digital Operations Support Analyst (SAP): Providing high-impact support and problem resolution for digital products with an accent on customer adoption, technical troubleshooting, and product reliability. Focus on analyzing operational issues, optimizing system performance, and integrating cross-functional business systems.

Location: Must be based in Peoria, IL (Onsite five days a week). Sponsorship is not available.

Company

Global leader in constructing and mining equipment.

What you will do

• Support customers in implementing new digital processes and capabilities.
• Resolve technical inquiries and requests from customers and business partners.
• Provide training on process operation and maintenance.
• Analyze system issues to determine necessary changes to processes or documentation.
• Improve product reliability through structured issue analysis and clear communication.

Requirements

• Bachelor's degree.
• Experience with end-to-end order processes.
• Knowledge of SAP systems.
• Understanding of Equipment Processing Center (EPC) process flows.
• Background in business systems and cross-functional system integration.
• Must be authorized to work in the US without sponsorship.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) savings plans and Health Savings Account (HSA).
• Paid time off, including vacation, holidays, and volunteer days.
• Tuition reimbursement and career development opportunities.
• Parental leave and adoption benefits.