Field Service Technician 1 (iGaming)

TL;DR

Field Service Technician 1 (iGaming): Performing client-site servicing, repair, and installation of land-based gaming products with an accent on system hardware, software, and networking. Focus on diagnosing mechanical and system failures to minimize customer downtime and reporting product failure trends.

Location: Hybrid New York, US

Company

A global leader in land-based gaming that builds cutting-edge technology, products, and content for iconic casinos and operators worldwide.

What you will do

• Perform on-site servicing, repair, and installation of company products at client sites.
• Provide technical support to customers regarding operational and maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Determine the most cost-effective repair and resolution to minimize customer downtime.
• Prepare reports for analysis of product failure trends and serviceability issues.

Requirements

• Experience in field support including system hardware, software, and networking.
• Ability to diagnose mechanical and electronic system failures.
• Must be based in New York, US for hybrid work attendance.