Key Account Manager (SaaS)

TL;DR

Key Account Manager (SaaS): Managing a portfolio of VIP accounts in North America to ensure growth, adoption, and retention with an accent on strategic relationship building and contract renegotiation. Focus on implementing best practices, driving segment strategy, and aligning customer feedback with the product roadmap.

Location: Hybrid; Must be based in the New York office

Salary: Base $110,000 - $125,000; OTE $160,000 - $180,000

Company

AI-powered customer communications platform redefining voice, SMS, and WhatsApp integration for over 22,000 companies worldwide.

What you will do

• Manage a portfolio of 25-35 VIP accounts in North America, ensuring high satisfaction and retention.
• Develop strong networks with key decision-makers, from C-level and VPs to end-users.
• Handle contract renegotiations and mitigate churn risks.
• Collaborate with Solutions Engineers to integrate hirify.global into the customer's software stack and maximize value.
• Drive and improve the segment strategy for the North American market.
• Gather product feedback to help shape and define the product roadmap.

Requirements

• 5+ years of expertise in Customer Success or Account Management.
• Previous experience in the telecom industry or managing Enterprise SaaS solutions.
• Outstanding written and verbal English communication; Spanish proficiency strongly preferred.
• Proven track record of meeting and exceeding account growth targets and KPIs.
• Experience using Salesforce, CRMs, and Google Suite.
• Must be based in the New York office.

Culture & Benefits

• 100% covered medical, dental, and vision insurance.
• 401k plan with company matching.
• Unlimited PTO to ensure a healthy work-life balance.
• Wellness, commuter, and childcare reimbursements.
• Generous parental leave policy.