Manager, Outbound Sales Development (eCommerce)

TL;DR

Manager, Outbound Sales Development (eCommerce): Leading the SMB Sales Development function to build and scale the outbound pipeline for SMB merchants with an accent on sequencing strategy and qualification frameworks. Focus on coaching SDRs, optimizing funnel metrics, and aligning pipeline quality with Account Executive requirements.

Location: Must be based in Montreal or Toronto, Canada

Company

hirify.global is a global commerce platform providing cloud solutions for retail, hospitality, and golf businesses to unify online and physical operations.

What you will do

• Design and execute outbound prospecting strategies targeting SMB merchants within the NuORDER network.
• Hire, onboard, and coach a team of SMB SDRs, focusing on discovery quality and objection handling.
• Build playbooks, sequencing strategies, and qualification frameworks to power the SMB segment.
• Monitor pipeline health metrics such as contact rates, SQL volume, and stage conversion to drive continuous improvement.
• Partner with Account Executives and Marketing to align on handoff quality, lead scoring, and messaging.

Requirements

• 2–3+ years of experience in sales development or outbound sales.
• At least 1 year of experience in a people management role.
• Proficiency with Salesforce and sales engagement platforms like Outreach or Salesloft.
• Data-driven mindset with the ability to analyze funnel metrics and pipeline data.
• English: Fluency required as the working language.
• Location: Based in Montreal or Toronto, Canada.

Culture & Benefits

• Flexible work environment with remote work policies.
• Equity options and contributions to a pension plan.
• Comprehensive health and wellness credits.
• Continuous learning and training opportunities for career growth.
• Enhanced parental leave and paid time off to volunteer in the community.
• Computer purchase program for a personal Macbook.