Internal Account Support

TL;DR

Internal Account Support (Sales/Industrial Connectivity): Managing customer inquiries and coordinating pricing and delivery timelines with an accent on CRM efficiency and account manager collaboration. Focus on optimizing booking/billing cycles and translating customer requirements into quantifiable business unit solutions.

Location: Onsite in Lyon or Blagnac, France

Company

Global leader in intelligent connectivity and digitization, solving complex connectivity challenges for customers and communities worldwide.

What you will do

• Respond to customer inquiries regarding pricing, delivery times, and sample requests via phone and email.
• Coordinate pricing promotions and special discounts with account managers to increase end-of-period booking and billing.
• Promote new product introductions and provide basic training to key accounts and channels.
• Provide fact-based input to Business Units to define customer requirements and vertical market solution propositions.
• Process special quotations and identify opportunities for improving sales practices.

Requirements

• Bachelor's Degree or professional experience in a customer-facing role within an industrial environment.
• Fluency in French and English is a must.
• Excellent verbal and written communication skills.
• Ability to work successfully in a fast-paced environment with a proactive and pragmatic approach.
• Experience with CRM systems such as Salesforce or SAP is advantageous.

Culture & Benefits

• Collaborative environment working with global teams and diverse perspectives.
• Engagement in a company focused on innovation and shaping the future of digitization.
• Opportunity for career growth and professional development.
• Full-time position offered as a 1-year temporary contract.