Digital Inside Sales Account Manager (Software)

TL;DR

Digital Inside Sales Account Manager (Software/Cloud): Managing SME client relationships and driving new business growth with an accent on digital service delivery and contract renewals. Focus on solving client problems, executing targeted sales strategies, and ensuring seamless digital transformation for customers.

Location: Hybrid (Nashville, TN). Candidates residing in the state of Hawaii cannot be considered.

Company

Global, AI-powered software and cloud solutions provider operating in over 70 countries with a team of 13,000+ professionals.

What you will do

• Build and maintain strong relationships with SME clients to act as a trusted advisor.
• Lead digital service delivery and coordinate with internal teams for seamless execution.
• Drive contract renewals and identify upsell opportunities to grow revenue.
• Resolve client escalations and ensure high levels of customer satisfaction.
• Utilize data insights to execute and optimize targeted sales strategies.

Requirements

• Strong communication and negotiation skills.
• Passion for technology and a track record of customer success.
• Ability to handle onboarding and post-sales support.
• Proficiency in problem-solving and cross-functional collaboration.
• Experience working in a fast-paced, goal-oriented sales environment.
• Must be based in the United States (excluding Hawaii).

Culture & Benefits

• Competitive pay with a bonus structure and employee stock purchase plan.
• Comprehensive medical, dental, vision, and wellness plans with 401K matching.
• Generous time off including paid holidays, DTO, birthday leave, and volunteer days.
• Career growth opportunities through learning, development, and tuition reimbursement.
• Hybrid work environment with in-person collaboration 3 days per week.