Client Success Manager II (Proptech)

TL;DR

Client Success Manager II (Proptech): Managing the end-to-end customer journey for high-tier real estate professionals by designing and executing bespoke digital marketing strategies with an accent on client retention and revenue expansion. Focus on guiding the build of award-winning websites and optimizing the client lifecycle to ensure long-term growth.

Location: Must be located in Austin, TX or Scottsdale, AZ. Hybrid setup: In-office 4 days a week for the first 30 days, 3 days a week thereafter.

Salary: $75,000 - $103,000 per year

Company

hirify.global is an AI-powered growth platform for real estate professionals, backed by Bessemer Venture Partners and recognized as one of the fastest-growing proptech companies.

What you will do

• Own the entire customer journey from sales hand-off to renewal for high-tier clients.
• Guide the build and design of award-winning websites for premium real estate agents.
• Manage a large portfolio of clients with up to $3M in annual recurring revenue (ARR).
• Develop and execute bespoke digital marketing strategies based on client brand and vision.
• Collaborate across departments to communicate deadlines and maintain project timelines.
• Identify client challenges and propose technical solutions to exceed value and retention KPIs.

Requirements

• Must be located in Austin, TX or Scottsdale, AZ.
• 2+ years of experience in software implementation, media agency campaign execution, or creative operations.
• 2+ years of experience in Client Management or Account Management roles.
• Working knowledge of SEO, Social Media, Content, and Paid Media.
• Experience with CMS platforms such as WordPress, Shopify, or Squarespace.
• Availability to work from 8:00 am to 5:00 pm local time.

Culture & Benefits

• Competitive base salary plus a 20% performance bonus (with potential to exceed).
• Equity ownership in a Series C growth-stage company.
• Comprehensive full benefits package.
• Dynamic, fast-paced environment within the proptech and AI sectors.
• Opportunity to work for a company consistently ranked on BuiltIn's Best Place to Work lists.