Technical Customer Success Manager (Cybersecurity)

TL;DR

Technical Customer Success Manager (Cybersecurity/SaaS): Managing the client lifecycle from deployment to adoption for the Grip Platform with an accent on strategic relationship building and technical enablement. Focus on designing custom reporting via SQL/BI tools, resolving technical escalations, and influencing the product roadmap based on customer feedback.

Location: US Remote (Must be based in the East time zone)

Company

hirify.global provides advanced visibility and security for enterprise SaaS applications and AI across diverse devices and locations.

What you will do

• Guide customers through deployment, enablement, and adoption to ensure maximum success and business outcomes.
• Act as the primary point of contact for service and support-related matters, managing expectations and project scope.
• Create custom reporting and progress visuals for clients using SQL and BI tools.
• Collaborate with product management to share customer feedback and influence the product roadmap.
• Manage the client lifecycle, including support tickets, escalations, and bug project management.
• Support sales teams with renewals, upsells, and client-initiated referrals.

Requirements

• Must be available to work during East time zone business hours.
• Must be open to travel and conducting on-site visits with clients.
• 1-2 years of prior Cybersecurity experience.
• Proficiency in SQL for designing and implementing queries over relational databases.
• Experience with Python, PowerShell, or other relevant scripting languages.
• Hands-on experience with BI tools, AWS, and cloud-based infrastructure debugging.
• Experience with API connections and integration between SaaS tools.
• Prior client-facing experience communicating with stakeholders up to the C-level.

Culture & Benefits

• Remote-first work environment with a focus on autonomy and self-governance.
• Opportunity to work with a cutting-edge SaaS security platform.
• Collaboration with cross-functional teams including Sales, Finance, and Product Development.