Customer Support Engineer (German)

TL;DR

Customer Support Engineer (German): Providing technical assistance and troubleshooting for wireless security systems and smart home devices with an accent on customer communication and technical problem-solving. Focus on resolving complex user issues, documenting interactions in CRM, and educating users on product features.

Location: On-site in Kyiv or Lviv

Company

Leading manufacturer of wireless security systems and smart home solutions protecting over 1.8 million users worldwide.

What you will do

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Investigate and troubleshoot technical issues related to products and services to ensure swift resolution.
• Escalate complex problems to the appropriate technical teams when necessary.
• Document and track customer interactions and problems using the CRM system.
• Educate customers on the features and benefits of the security systems.

Requirements

• Intermediate or higher level of German proficiency.
• Intermediate or higher level of English proficiency.
• Basic knowledge of physics and electrical engineering.
• Experience in customer communication and providing technical support.
• Must be available for on-site work in Kyiv or Lviv.

Nice to have

• Familiarity with CRM systems such as Jira and Confluence.
• A degree in technology or engineering.

Culture & Benefits

• Working in a dynamically growing multinational and multicultural environment.
• Ajax security system kit and participation in the beta-testing program for new devices.
• Medical insurance.
• Full-time working schedule.