Customer Service Representative (Parts Order)

TL;DR

Customer Service Representative (Parts Order): Processing and managing after-sales orders and resolving customer discrepancies with an accent on cross-departmental coordination. Focus on ensuring timely order entry, managing delivery commitments, and providing high-quality support to internal and external stakeholders.

Location: Must be local to Basak, Lapu-Lapu City, Philippines (no relocation or visa sponsorship provided)

Company

hirify.global is a global leader in automation and innovation, providing advanced test equipment and solutions.

What you will do

• Execute accurate and timely entry and processing of after-sales orders.
• Address customer concerns regarding order status, changes, and delivery commitments.
• Act as a liaison between sales, planning, and logistics departments to resolve issues.
• Evaluate and resolve order discrepancies communicated by customers.
• Provide high-level support to both internal and external customers.

Requirements

• Bachelor's degree (fresh graduates are encouraged to apply).
• Proficiency in English (verbal and written communication).
• Proficiency in MS Office Applications (Excel, Word, PowerPoint).
• Willingness to work on shifting schedules, including night shifts.
• Strong attention to detail and workload management skills.

Culture & Benefits

• Culture of inclusion that respects individual strengths and diverse views.
• Environment that encourages employees to innovate and learn daily.
• Equal-opportunity employer committed to diversity and reasonable accommodations for disabilities.