Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Managing long-term integration projects for payment tokenization clients with an accent on network debugging, API troubleshooting, and cross-functional coordination. Focus on resolving complex connectivity issues (TLS/SSL, DNS), triaging customer technical requests, and maintaining high SLA standards for Fortune 100 and startup clients.

Location: Must be based in the US (specifically CA, CO, CT, FL, IL, NY, NC, OR, TX, VA, WA) or Canada. No visa sponsorship provided.

Salary: $50,000 - $90,000 a year

Company

hirify.global is a world leader in payment tokenization, providing processor-agnostic solutions to help banks and fintechs manage sensitive payment data and PCI compliance.

What you will do

• Manage long-term integration projects for clients ranging from Fintech startups to Fortune 100 companies.
• Coordinate technical alignment between internal hirify.global development teams and customer technical staff.
• Triage and perform deep-dive debugging of customer issues using logs, cURL, and Postman.
• Investigate and resolve complex network connectivity issues, including DNS, TCP/IP, and TLS/SSL handshakes.
• Develop and maintain internal and public-facing technical documentation based on investigation findings.
• Participate in on-call support rotations and consistently meet or exceed SLA targets.

Requirements

• At least 5 years of relevant experience in Technical Support, Solutions Engineering, or Technical Project Management.
• Bachelor's degree in Computer Science, Technology, Engineering, Math, or equivalent professional experience.
• Deep understanding of HTTP protocol, RESTful APIs, proxies, and advanced software troubleshooting.
• Proven ability to independently debug network issues (DNS, TCP/IP, routing, and TLS/SSL).
• Legal authorization to work in the United States at the time of hire (no sponsorship provided).
• Upper-intermediate or higher English proficiency (written and spoken).

Nice to have

• Familiarity with the payments ecosystem (Acquirers, Issuers, Gateways) and compliance standards like PCI-DSS or SOC2.
• Experience reading and debugging code in Python, Go, Java, or similar languages.

Culture & Benefits

• Remote-first philosophy with a hybrid schedule for those living within 30 miles of an office.
• Flexible work hours and flexible PTO.
• Competitive health benefits, hirify.global stock options, and a 401k plan with 4% employer matching (US only).
• Home internet reimbursement and a new hire home office set-up allowance.
• Professional learning reimbursement and a global parental leave program.