Product Support Specialist I (Fintech)

TL;DR

Product Support Specialist I (Fintech): Providing technical and operational support to merchant partners to ensure quick resolution of payment and configuration issues with an accent on troubleshooting complex technical systems and cross-functional coordination. Focus on building scalable support processes and translating merchant feedback into product enhancements.

Location: Remote (Canada). Must be located in the CST or PST time zones

Salary: $55,000 - $75,000 CAD per year

Company

Affirm is a fintech company reinventing credit through a transparent buy now, pay later model without hidden fees.

What you will do

• Support e-commerce retailers across various platforms to resolve technical and configuration issues.
• Collaborate with engineers to solve operational problems and provide high-touch merchant support.
• Manage high volumes of customer inquiries with effective prioritization and empathy.
• Develop and streamline scalable support processes and internal workflows.
• Communicate new features to merchant partners and gather feedback for product planning.

Requirements

• Must be based in Canada within the CST or PST time zones.
• Bachelor’s degree or equivalent professional experience.
• 2+ years of experience in Tech, eCommerce, or SaaS industries.
• Ability to clearly describe technical concepts in writing.
• Strong aptitude for understanding complicated technical systems and owning projects to completion.

Nice to have

• Fluency in French.
• Experience with major e-commerce platforms like Shopify or WooCommerce.
• Exposure to web development concepts.
• Comfort working with logs and formatted data for troubleshooting.

Culture & Benefits

• 100% subsidized medical, dental, and vision coverage for employees and dependents.
• Flexible Spending Wallets for Technology, Food, and Lifestyle needs.
• Competitive vacation and holiday schedules.
• Employee Stock Purchase Plan (ESPP) to buy company shares at a discount.
• Remote-first culture with flexible work arrangements within the country of employment.