Senior Account Manager (Fintech)

TL;DR

Senior Account Manager (Fintech): Managing a portfolio of top-tier strategic customers to ensure retention and revenue growth with an accent on product adoption and customer lifecycle management. Focus on developing account plans, closing up-selling opportunities, and acting as a strategic advisor to high-tier clients.

Location: Remote (USA). Must be based in one of the following states: California, Colorado, Connecticut, Florida, Illinois, New York, North Carolina, Oregon, Texas, Virginia, or Washington.

Salary: $110,000 - $145,000 a year + Commission

Company

hirify.global is a world leader in payment tokenization, providing secure universal token vaults and data orchestration tools for banks and fintechs.

What you will do

• Manage a portfolio of existing top-tier and strategic customer accounts to drive retention and revenue expansion.
• Lead onboarding activities, including integrations and training, in partnership with implementation teams.
• Develop strategic Account Plans and define KPIs to help customers achieve their business objectives.
• Maintain a regular cadence of discovery meetings and executive business reviews with assigned clients.
• Identify and close up-selling and cross-selling opportunities independently.
• Act as the voice of the customer to inform the sales process and product roadmap.

Requirements

• 4+ years of customer-facing experience, primarily as an Account Manager.
• Proven ability to maintain a minimum of 95% renewal revenue to minimize churn.
• Experience growing an existing account base through pitching and negotiation.
• Experience working with complex, multi-divisional, and multi-geographical customers.
• Must be based in one of the approved US states (CA, CO, CT, FL, IL, NY, NC, OR, TX, VA, WA).
• Ability to drive process improvement within a fast-paced startup environment.

Nice to have

• Experience with tokenization, payment processing, cryptology, and security products.
• BA/BS degree.

Culture & Benefits

• Remote-first philosophy with hybrid schedules for those living within 30 miles of an office.
• Flexible work hours and flexible PTO.
• Comprehensive health benefits and hirify.global stock options.
• 401k plan with 4% employer matching and immediate vesting (US employees).
• Home internet reimbursement and new hire home office set up allowance.
• Professional learning reimbursement and global parental leave program.