Account Manager (Fintech)

Location: Remote in Toronto, Ontario, Canada; candidates must maintain a home base in the country of hire

Salary: CA$140,000–CA$220,000 base salary per year, plus bonus and equity. US Tier 1 estimated base salary: US$160,000–US$210,000.

Company

Sardine provides an agentic risk platform that helps organizations fight financial crime, prevent fraud and AI-driven attacks, and automate fraud and AML operations.

What you will do

• Act as the primary point of contact for a portfolio of customers and maximize their return on Sardine products and services.
• Develop a strong understanding of Sardine’s products, technology, and strategy, and communicate them clearly to customers.
• Translate complex product and technology problems into actionable solutions and coordinate resolution internally and externally.
• Advise customers on fraud, compliance, risk, and payment best practices.
• Build, monitor, and communicate customer KPIs while providing strategic analysis for long-term expansion.
• Partner with risk analytics teams to identify new fraud typologies and communicate findings to customers.

Requirements

• 7+ years of experience in account management, customer success, risk management, or solutions architecture within B2B SaaS.
• Experience with customer API integrations and technical products.
• Strong presentation, project management, analytical, and stakeholder management skills.
• Proficiency with business intelligence tools and the ability to derive insights from data.
• Ability to translate complex strategies into actionable processes and outcomes.
• Experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred.

Culture & Benefits

• Remote-first work with flexibility within the country of hire.
• Flexible paid time off and a year-end break.
• Health, dental, and vision coverage for employees and dependents.
• Cash compensation, equity, early exercise for options, and performance bonus.
• Home-office setup, meal, social meet-up, health and wellness, and learning stipends.
• Canada-specific RRSP matching and a MacBook Pro.