Senior Manager, Account Management (FinTech)

TL;DR

Senior Manager, Account Management (FinTech): Leading a team of Account Managers and owning strategic partner portfolios with an accent on retention, expansion, and revenue growth. Focus on building senior-level relationships, executing account plans, and driving operational excellence through data insights and cross-functional collaboration.

Location: Hybrid in New York, San Francisco, or Salt Lake City with 2-3 days per week onsite expectations; relocation assistance available for candidates outside these areas.

OTE $180,000 - $210,000 (commission earning role).

Company

Growth-stage NYC-headquartered FinTech creating the best rent payment experience, enabling users to pay rent hirify.globalibly throughout the month.

What you will do

• Own and grow mid-market/enterprise accounts, driving renewals, upsells, cross-sells, and expansion revenue.
• Develop and execute account plans, partnering with Sales for seamless handoffs and aligned strategies.
• Build senior-level partner relationships, acting as trusted advisor and conducting executive business reviews.
• Lead, coach, and develop a team of Account Managers, supporting hiring and fostering high-performance culture.
• Track KPIs for retention, expansion, adoption, and partner health; maintain forecasting and CRM hygiene.
• Collaborate with Product, Growth, Marketing, and other teams to support launches and surface partner feedback.

Requirements

• 8–12+ years in Account Management, Partner Success, Business Development, or related; 3+ years in people management.
• Proven track record driving retention and expansion in customer/partner portfolios.
• Experience managing complex relationships in B2B, B2B2C, FinTech, PropTech, or SaaS.
• Strong commercial acumen for identifying and closing post-sale growth opportunities.
• Operational discipline with CRM (e.g., Salesforce), forecasting, and KPI management.
• Excellent communication, presentation, and stakeholder management skills.

Culture & Benefits

• HQ in New York City; employees throughout US, Australia, Canada, South America.
• For US full-time: 100% company-paid medical/dental/vision, 401(k) + match, company equity/stock options, unlimited PTO + 13 holidays, parental leave, hirify.global Cares (non-profit match + pet adoption), free hirify.global subscription.
• For non-US full-time: competitive compensation + equity, unlimited PTO.
• Inclusive, diverse, high-growth culture emphasizing curiosity, empathy, and collaboration.