Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing onboarding, adoption, and retention for enterprise customers using TruffleHog with an accent on technical enablement and customer advocacy. Focus on driving account expansion, optimizing product use for security teams, and collaborating cross-functionally to influence product roadmaps.

Location: Fully remote within the U.S.

Salary: $120,500–$145,000

Company

hirify.global provides machine identity protection through the open-source tool TruffleHog to prevent credential leaks and secure enterprise environments.

What you will do

• Lead customer onboarding and training to ensure effective product adoption and success.
• Manage account retention and growth by building trusted relationships with enterprise security teams.
• Serve as a strategic advisor, providing technical guidance on security best practices.
• Partner with Engineering and Technical Support to proactively identify and resolve customer challenges.
• Gather customer feedback and trends to influence product improvements and roadmaps.
• Collaborate with Sales to identify and drive expansion and upsell opportunities.

Requirements

• 4+ years of experience in Customer Success or Account Management, preferably in B2B cybersecurity or SaaS.
• Strong technical acumen in security tools, DevSecOps, or cloud security.
• Ability to translate complex technical concepts into actionable business insights.
• Experience with CRM tools like Salesforce (experience with Vitally is a plus).
• Must be based in the United States with valid work authorization (E-Verify).

Culture & Benefits

• Fully remote work setup with an $800 new hire stipend and $100 monthly workspace allowance.
• Comprehensive health, dental, and vision insurance with 80% of premiums covered.
• Financial security through a 401(k) match (100% of the first 6%).
• Flexible paid time off and 14 paid holidays, including company-wide "Truffle Holidays".
• Annual stipends for health & wellness ($1,200) and learning & development ($2,000).
• Twice-yearly company off-sites in locations like Hawaii, Cabo, and the Rocky Mountains.