Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of B2B customers, focusing on retention and long-term value realization by ensuring customer adoption, engagement, and renewals. Focus on proactively identifying churn risks, developing mitigation plans, and advocating for customer needs while balancing company priorities.

Location: Hybrid (Chicago, IL). Must be in office each Tuesday, Wednesday, and Thursday.

Salary: $101K – $117K OTE (70/30) + Equity + Commission

Company

hirify.global is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection.

What you will do

• Own the end-to-end renewal process, building and executing renewal plans 90–120 days ahead of contract expiration.
• Drive customer value and adoption by developing strong relationships with key stakeholders and aligning customer goals with measurable success metrics.
• Proactively identify churn risk using engagement and usage data, developing and executing mitigation plans.
• Share product feedback and customer insights with internal teams, advocating for customer needs.
• Maintain clear documentation of account health and blockers.

Requirements

• 1-2+ years in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment.
• Proven experience owning renewals and retention metrics.
• Strong commercial instincts and comfort leading contract conversations.
• Ability to interpret usage data and translate it into action.
• Excellent communication and stakeholder management skills.
• Highly organized with strong attention to detail.

Culture & Benefits

• Competitive salary and equity in a post-series D company backed by top VCs.
• Private health insurance with plan options at no cost to employees.
• Flexible time off policy and paid parental leave.
• $100 per month Lifestyle Stipend for fitness, health and wellness, and other activities.
• Mental health support with Workplace Options and family planning support with Maven.
• Wellness Days and Winter Break from Christmas to New Year's Day.