Key Account Store Operations Specialist

TL;DR

Key Account Store Operations Specialist (Ecommerce): Supporting key accounts and providing store-level operational support for a surplus food marketplace with an accent on KPI tracking, relationship management, and performance optimization. Focus on developing store-level engagement plans, analyzing performance data to guide daily priorities, and ensuring high customer experience standards.

Location: Hybrid in Chicago, Illinois, United States; requires in-person attendance

Salary: ~$60,000

Company

hirify.global is a certified B Corp operating the world's largest marketplace for surplus food to fight food waste.

What you will do

• Support Key Partnership Managers by providing operational support at the store level for key accounts.
• Analyze store performance using dashboards to guide daily actions and priorities.
• Build and maintain positive relationships with store-level employees to ensure optimal performance.
• Develop and implement store-level engagement plans to grow and retain partnerships.
• Collaborate with the Key Accounts team to achieve overall targets and goals.
• Ensure a positive customer experience through continuous store engagement and optimization.

Requirements

• Experience in relationship management with clients and key stakeholders.
• Analytical mindset with proven experience working with performance metrics.
• Strong communication skills, particularly over the phone, with the ability to be convincing.
• Solution-oriented approach that combines innovation with data-informed decision-making.
• Ability to work in a structured manner while thriving in ambiguous scale-up environments.
• Must be based in Chicago, Illinois

Culture & Benefits

• Hybrid work model combining office and home environments.
• Comprehensive benefits packages, including options for up to 100% coverage.
• Enhanced parental leave and additional days off for significant life events.
• Paid volunteer time through the Shareback volunteering programme.
• Inclusive culture with various Employee Resource Groups (Women in the Workplace, P.R.I.D.E., etc.).
• Regular social events and a values-oriented team environment.