Customer Success Engineer (China)

Location: Shanghai, China; international travel required up to 20% of the time.

Company

hirify.global develops developer tools used by millions of developers and enterprise customers worldwide.

What you will do

• Work with account executives and support engineers across pre-sales and post-sales product adoption.
• Manage and develop large existing customer accounts in China.
• Conduct discovery calls, identify customer needs, resolve issues, and relay feedback to product teams.
• Handle customer escalations and provide technical guidance to customers.
• Create sales, demo, and technical documentation and adapt demonstrations for specific use cases.
• Visit customer offices and attend conferences or other events when necessary.

Requirements

• At least five years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a related field.
• Strong pre-sales experience with the ability to demonstrate and communicate product value.
• Technical competence in software development tools, with experience in programming, QA, system administration, release automation, or a related area.
• Strong analytical, problem-solving, interpersonal, and presentation skills for technical and non-technical audiences.
• Fluent English and native-level Chinese for communication with customers, partners, and colleagues.
• Experience building B2B relationships and working independently in a distributed team.

Culture & Benefits

• Opportunity to shape hirify.global’ presence in China.
• Close collaboration with global leadership and autonomy to drive local results.
• Responsibility for developing a sustainable local working environment.
• Open and inclusive workplace.