Customer Success Engineer (China)

TL;DR

Customer Success Engineer (Software): Maintaining relationships with existing customers in China and driving product adoption with an accent on technical guidance and B2B account management. Focus on bridging the gap between customer needs and product development, handling technical escalations, and optimizing user workflows.

Location: Shanghai, China

Company

hirify.global creates the strongest and most effective developer tools on earth, used by millions of developers worldwide.

What you will do

• Manage large existing accounts to proactively preserve and develop them, ensuring high product adoption.
• Conduct regular discovery calls to identify issues, gather feedback, and suggest workflow optimizations.
• Provide technical guidance and manage customer escalations between the product team and the client.
• Collaborate with account executives and support engineers to facilitate smooth pre-sales and post-sales processes.
• Develop sales demos and technical documentation adapted for specific customer use cases.
• Represent the company through onsite customer visits and attendance at conferences.

Requirements

• At least 5 years of customer-facing experience in sales engineering, solutions engineering, or customer success.
• Native-level proficiency in Chinese.
• Fluent English (written and verbal) for internal and external communication.
• Technical competence in software development tools, with experience in programming, QA, sysadmin, or release automation.
• Proven track record of building and developing B2B relationships.
• Ability to travel internationally up to 20% of the time.

Culture & Benefits

• Rare opportunity to shape the company's presence and strategy within the China market.
• High degree of autonomy to drive local results while working with global leadership.
• Inclusive and open workplace culture welcoming diverse backgrounds.
• Collaborative environment within a distributed global team.