Representative, Customer Success (R-19666)

Location: On-site in Changsha, China; the role description also references Hong Kong

Company

Dun & Bradstreet provides business information and data solutions that help companies grow, manage risk, and drive innovation.

What you will do

• Act as the primary contact for customer inquiries, service requests, complaints, and issue resolution.
• Build customer relationships and provide professional support through email, phone, and other channels.
• Conduct customer onboarding, product demonstrations, training, and adoption guidance.
• Coordinate report fulfillment and service delivery in line with established SLAs.
• Monitor usage, contract utilization, service entitlements, and renewal opportunities.
• Maintain customer records, prepare monthly service reports, and support departmental projects.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 2 years of experience in Customer Service, Account Management, Client Support, or a related field.
• Experience in B2B customer service is preferred.
• Strong problem-solving, prioritization, and customer relationship management skills.
• Excellent verbal and written communication skills in English and Chinese; Cantonese and Mandarin are preferred.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook; familiarity with SFDC and CRM systems such as Salesforce is advantageous.

Culture & Benefits

• Work in a global, diverse environment focused on innovation and collaboration.
• Collaborate with Sales, Product, Operations, Finance, and Technical Support teams.
• Support a customer service team in a full-time employee position.

Hiring process

• Submit a resume, contact details, and current employer information through the application form.
• Optional links, references, and additional information may be included with the application.