Customer Success Executive (Red Hat)

Location: Kwun Tong, Hong Kong

Company

hirify.global is a global technology distributor and solutions provider connecting technology vendors with businesses and partners.

What you will do

• Serve as the subscription business expert and primary contact for Red Hat solutions and programs.
• Build trusted relationships with assigned partners and deliver strong customer experiences.
• Develop partner-specific plans focused on retention, growth, and long-term success.
• Manage subscription renewals and identify upsell and cross-sell opportunities.
• Analyze partner health, adoption trends, and business performance to identify improvement opportunities.
• Collaborate with sales, vendor, and support teams to resolve issues and drive business outcomes.

Requirements

• Experience in customer success, account management, channel management, business development, sales, or another customer-facing role.
• Knowledge of subscription-based business models, recurring revenue, customer lifecycle management, or technology solutions sales.
• Proven success managing customer relationships and driving retention, renewals, and revenue growth.
• Ability to develop strategic account plans and execute customer-specific growth initiatives.
• Strong analytical, communication, presentation, stakeholder management, and relationship-building skills.
• Proactive, solution-oriented approach with the ability to identify risks, solve problems, and influence outcomes.

Nice to have

• Understanding of the Red Hat ecosystem, open-source technologies, enterprise Linux, automation, virtualization, or hybrid IT solutions.

Culture & Benefits

• Career development within a global technology leader.
• Exposure to industry-leading technologies and vendors.
• Continuous learning and professional development opportunities.
• Inclusive collaboration across diverse teams.