Customer Success Manager (Fintech)

Location: Must be based in the Philippines

Company

hirify.global is a fast-growing, tech-enabled company that simplifies back-office operations for SMEs through proprietary software and AI, with a strong presence in Singapore, Hong Kong, Australia, and the UK.

What you will do

• Achieve revenue targets through renewals, upsells, and upgrades within the Hong Kong client base.
• Drive commercial motions through active calls and meetings to ensure customer trust and satisfaction.
• Manage at-risk accounts by executing complex saves and resolving escalations.
• Initiate investigations and collaborate cross-functionally with accounting, corpsec, and product teams to resolve issues.
• Maintain and forecast the customer pipeline using CRM and data-driven reporting tools.

Requirements

• Must be located in the Philippines.
• Minimum 5 years of experience in Renewals or Customer Success management.
• Proven track record of achieving carried commission targets and generating upsell/save revenue.
• Strong written and spoken English for communication with Hong Kong-market clients.
• Daily active use of AI tools to optimize workflows and reporting.
• Experience managing customer pipelines with CRM hygiene and forecasting.

Culture & Benefits

• Remote work flexibility with the ability to work from anywhere for 1 month per year.
• Competitive market salaries and generous paid time off.
• Eligibility for employee share ownership plans.
• Access to internal and external training programs with a focus on AI development.
• Inclusive, kind, and humble team culture that values autonomy and professional growth.

Hiring process

• One-way video interview and screening call with Talent Acquisition.
• Technical round with the Hiring Manager including a live case study and roleplay.
• Behavioural fit assessment with the leadership team.
• Professional reference verification.