Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing long-term customer relationships and driving product adoption for a network digital twin platform with an accent on value realization and strategic account planning. Focus on aligning technology with business goals, coordinating with engineering teams for product improvements, and ensuring high customer retention.

Location: Chicago, IL

Salary: $175,000–$200,000 per year

Company

hirify.global provides a mathematically precise network digital twin that gives IT teams visibility, verification, and agility across cloud and vendor environments.

What you will do

• Serve as the primary point of contact and trusted advisor for global enterprise customers throughout their lifecycle.
• Drive product adoption by helping customers utilize platform capabilities to achieve their business goals.
• Develop and execute strategic account plans to identify expansion opportunities and increase platform usage.
• Collaborate with product and engineering teams to relay customer feedback and influence the development of new features.
• Lead the onboarding process and deliver high-level training to ensure customer proficiency.
• Monitor customer health metrics and provide data-driven reports to internal and external stakeholders.

Requirements

• 5+ years of experience in technical account management or customer success, preferably within the SaaS industry.
• Excellent communication and presentation skills for engaging with business users, IT teams, and executive leadership.
• Experience with CRM and customer success tools, including data analysis for health monitoring.
• Willingness to travel as needed to meet with customers and support their needs.
• Problem-solving mindset and the ability to work independently in a fast-paced environment.

Nice to have

• Bachelor’s degree in Business, Information Technology, or a related field.
• Project Management experience and/or PMP certification.
• Solid understanding of computer networking and common network engineering challenges.

Culture & Benefits

• Competitive compensation package including base salary, bonus, and potential stock options.
• People-centric and innovative culture working alongside brilliant minds in network reliability and security.
• Opportunity to work with a high-profile client base, including global leaders like Goldman Sachs and PayPal.
• Backed by world-class investors such as Andreessen Horowitz and MSD Partners.