Partner Account Manager (Healthcare SaaS)

TL;DR

Partner Account Manager (Healthcare SaaS): Driving adoption and expansion of the Medicare platform for large partners with an accent on relationship management, onboarding strategies, and churn minimization. Focus on leading the partner lifecycle, negotiating partnership agreements, and providing Voice of Customer insights to product teams.

Location: Must be based in the United States

Salary: Base $103,000 - $130,000 USD, OTE $115,000 - $145,000 USD

Company

Healthcare tech startup building an AI-powered Medicare platform to help brokers and seniors navigate complex insurance coverage.

What you will do

• Drive usage of the Spark platform and services to minimize churn and foster lasting partnerships.
• Manage the end-to-end partner lifecycle, including onboarding, adoption, and expansion.
• Build and maintain strategic relationships with partners' leadership and operations teams.
• Collaborate cross-functionally to improve partner satisfaction and provide product feedback to marketing and sales teams.
• Negotiate adjustments to partnership agreements within established frameworks.

Requirements

• 6+ years of experience in Partner Account Management or Partner Success.
• 3+ years of experience in a high-growth SaaS environment.
• 2+ years of project management or onboarding/implementation experience.
• Experience in the Medicare or related healthcare industry.
• Must be located in the United States (employment eligibility verified via E-Verify).

Nice to have

• Proficiency in CRM software such as Salesforce or Airtable.
• Spanish fluency.

Culture & Benefits

• Equity compensation and comprehensive health, dental, and vision insurance.
• 401k and monthly remote work stipend for home-office needs.
• Generous paid time off and paid parental leave.
• Two-week sabbatical after five years of employment.
• Wellbeing perks via SpringHealth, OneMedical, PerkSpot, and SoFi.