Head Of Account Management (SaaS)

TL;DR

Head of Account Management (SaaS): Overseeing and scaling enterprise and strategic account management teams to drive net revenue retention and expansion with an accent on operational rigor and leadership development. Focus on building repeatable playbooks, coaching first-time managers, and ensuring consistent customer value delivery across high-touch and scaled segments.

Location: Remote (US, Canada)

Salary: $200k–$225k base + 20% variable compensation

Company

hirify.global is a privacy-first data platform that enables healthcare organizations to leverage modern marketing and analytics tools while maintaining HIPAA compliance.

What you will do

• Own net revenue retention and expansion strategy across Enterprise and Strategic segments.
• Develop and mentor first-time managers and high-potential individual contributors into leadership roles.
• Establish operational systems including forecasting, CRM hygiene, and performance reporting.
• Create scalable playbooks for renewal, expansion, and executive engagement.
• Partner cross-functionally with Sales, Product, and Engineering to optimize the customer lifecycle.
• Represent the voice of the customer and act as an escalation point for complex strategic accounts.

Requirements

• 10+ years of experience in enterprise SaaS, customer success, or account management.
• 5+ years of direct experience leading managers and multi-layered teams.
• Proven track record of scaling teams and mentoring first-time managers.
• Strong background in owning post-sale revenue targets and improving retention metrics.
• Deep expertise in operational processes like forecasting, pipeline integrity, and CRM management.
• Capacity for executive presence and communicating with C-level stakeholders.

Nice to have

• Experience in healthcare technology or marketing technology.
• Background in privacy, data, or compliance-driven environments.
• Expertise in building multi-segment AM organizations combining enterprise and strategic models.

Culture & Benefits

• Comprehensive health, dental, and vision insurance coverage.
• 16 weeks of fully paid parental leave.
• Unlimited PTO with a required 2-week minimum break.
• Half-day Fridays every week.
• $150/month coworking stipend.
• Regular company offsites twice a year and one department offsite annually.