Relationship Manager (Fintech)

TL;DR

Relationship Manager (Fintech): Growing and strengthening relationships across the UK mortgage market, championing the adoption of the Ignite platform with an accent on driving revenue growth and customer retention. Focus on customer success planning, embedding Ignite into operational workflows, and gathering customer insights to influence product roadmap decisions.

Location: London, UK. Hybrid work format.

Company

hirify.global is a leading UK financial services group and major global investor safeguarding people’s financial futures since 1836.

What you will do

• Manage and grow a portfolio of broker and intermediary relationships.
• Promote Ignite to drive revenue growth, customer retention, and commercial expansion.
• Lead customer success planning and conduct regular business reviews.
• Drive customer adoption by embedding Ignite into operational workflows.
• Gather structured customer insight to influence product roadmap decisions.
• Support onboarding, migration, and change‑management activities across customer teams.

Requirements

• Strong understanding of UK mortgage‑market processes, broker workflows, and regulatory considerations.
• Experience managing commercial customer relationships in a competitive B2B environment.
• Proven ability to meet revenue, retention, and account‑growth targets.
• Strong analytical skills with the ability to interpret MI and financial data.
• Excellent communication, influencing, and presentation skills across in‑person and virtual settings.
• Ability to translate customer insight into meaningful action and recommendations.

Nice to have

• Experience with SaaS, mortgage‑technology, or digital‑workflow solutions.
• Commercial acumen and confidence in contract discussions and closing opportunities.

Culture & Benefits

• Opportunity to participate in annual, performance-related bonus plan and valuable share schemes.
• Generous pension contribution and life assurance.
• Healthcare Plan (permanent employees only).
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service, with the option to buy and sell holiday.
• Competitive family leave and participation in electric car scheme.
• Net‑zero carbon workplaces by 2030 by investing in sustainable, modern offices across the UK.