Program Manager, Scaled Success

TL;DR

Program Manager, Scaled Success: Architecting and owning the global tech-touch motion supporting commercial revenue with an accent on defining the strategy, operating model, and performance outcomes of our scaled customer segment. Focus on designing systems, programs, and engagement frameworks that drive adoption, retention, and expansion.

Location: Remote (US)

Salary: $191,000 - $232,000 USD (In select locations: $213,000 - $258,000 USD)

Company

hirify.global is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights.

What you will do

• Define and continuously evolve our low-touch engagement strategy.
• Build and scale 1:many technical programs (webinars, office hours, adoption campaigns).
• Design scalable workflows for renewals, churn risk detection, and expansion signals.
• Partner with Sales on renewal and expansion strategy.
• Provide feedback loops to Product and Enablement.
• Act as the voice of the scaled commercial segment.

Requirements

• 5+ years of experience in a role where you have built systems and programs or been in a technical customer facing role with demonstrated ability to build for scale.
• Experience influencing renewal, retention, or expansion metrics.
• Energized by building something from 0 to 1 and then scaling it.
• Strong systems thinking and automation mindset combined with ability to zoom out, define strategy, and then execute.
• Highly autonomous and comfortable operating in ambiguity - you enjoy building the plane while flying it.
• Comfortable presenting technical concepts to a wide range of audiences, including live webinars and recorded content.

Nice to have

• Prior experience building or owning scaled programs (CS, enablement, education, or technical programs).
• Experience managing distributed or near-shore teams.
• Experience creating technical content for external audiences.
• Familiarity with automation tools, workflows, or systems thinking.
• dbt experience or dbt certification (big plus).

Culture & Benefits

• Unlimited vacation time with a culture that actively encourages time off.
• 401k plan with 3% guaranteed company contribution.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Health & wellness stipend.
• Flexible stipends for home office setup, learning and development, and office space.