Cx Learning Experience Designer (AI)

TL;DR

CX Learning Experience Designer (AI): Creating exceptional learning experiences crucial for the success of the CX team and Dialpad University with an accent on executing the New Hire Training and Upskilling programs. Focus on integrating needs analysis, instructional design, evaluation models, accessibility, and brand design elements to create a seamless learning experience.

Location: Based primarily in either our Austin, Texas or Kitchener, Ontario office.

Company

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers.

What you will do

• Analyze learning needs and objectives to design effective and results-driven learning experiences.
• Create engaging, interactive, and accessible multimedia and instructional learning content.
• Integrate multimedia content and instructional materials with LMS capabilities to create cohesive and engaging online learning experiences.
• Continuously improve learning experiences based on feedback, evaluation data, and industry trends.
• Oversee the management and administration of the organization's Learning Management System (LMS).
• Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.

Requirements

• Bachelor's or Master's degree in Education or a related field.
• 5+ years of proven experience in building training, multimedia development/video creation & editing, instructional design, and LMS administration, preferably in a SaaS customer-facing setting.
• Proficiency in multimedia authoring tools (e.g., Articulate 360, Camtasia) and Learning Management Systems.
• Strong understanding of adult learning principles, instructional design models, and learning technologies.
• Excellent project management and organizational skills, with the ability to handle multiple projects simultaneously.

Culture & Benefits

• Competitive benefits and perks, alongside a robust training program.
• Inclusive offices designed to cultivate collaboration and connection.
• Exceptional culture, recognized repeatedly as a certified Great Place to Work.