Customer Success Engineer (Spanish Speaking)

TL;DR

Customer Success Engineer: Solving real problems at scale by partnering with Customer Success Managers and owning the technical solutioning. Focus on turning complex challenges into repeatable solutions that benefit the entire enterprise customer base.

Location: Must be based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year.

Company

hirify.global is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500.

What you will do

• Unblock customers facing setup issues to complex architectural challenges and build solutions that prevent those problems from happening again.
• Partner with CSMs to understand the business objectives, then translate those into technical reality.
• Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers.
• Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
• Design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers.

Requirements

• 6-8+ years in a technical customer-facing role and a portfolio of “built things”.
• Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
• Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
• Deep understanding of APIs, developer workflows, and modern DevOps practices
• Proven ability to scope ambiguous problems and deliver working solutions quickly
• Fluent in Spanish

Culture & Benefits

• Flexible schedule working with a fun, collaborative team.
• Comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
• Wellness programs will help you stay in the best of your physical and mental health.
• Frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about.
• Building a long-term company with an inclusive culture where everyone can be the best version of themselves.