Program Manager (Workforce Management)

TL;DR

Program Manager (Workforce Management): Supporting the company’s global operations efforts, while also working with partner teams throughout the organization with an accent on forecasting models, capacity planning, scheduling and real time management. Focus on ensuring exceptional customer experience for Rover's clients, while also maintaining sustainable workloads for dedicated agents.

Location: Must be based in the Greater Seattle Area or willing to relocate

Salary: $91,485-$117,902

Company

Rover connects dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe.

What you will do

• Develop & maintain long-term forecasting models, capacity planning and short term forecasting with high level of accuracy.
• Create staffing forecast and schedules on a monthly basis in order to deliver optimized monthly schedules to operations.
• Develop narratives and regularly advise leaders of changes in the business and performance.
• Constantly evaluate and challenge current WFM strategies to also contribute to global best practice for WFM.

Requirements

• 5+ years of robust, relevant WFM experience in budgeting, forecasting, capacity planning, scheduling, real time management and performance analysis in EMEA markets.
• You are a builder at heart, creating new capabilities within WFM practise.
• You are a storyteller through data, simplifying complex topics in a succinct way for the leadership.
• You are biased toward action, a great collaborator, and a master disambiguator.
• You never stop pushing towards excellence and challenge the status quo.

Culture & Benefits

• Competitive compensation and flexible PTO.
• Competitive benefits package, including medical, dental, and vision insurance.
• Bring your dog to work.
• Pet benefits, including $1,000 toward bringing home a new dog or cat.
• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly.
• Regular team activities performed in-person and virtually.