Customer Success Manager (EdTech)

TL;DR

Customer Success Manager (EdTech): Managing strategic relationships with higher education institutions, helping them leverage hirify.global's AI solutions with an accent on understanding their unique needs and driving adoption of Claude's capabilities. Focus on implementing change management strategies, creating enablement resources, and showcasing impactful use cases for teaching, learning, and research.

Location: Must be in one of hirify.global's offices at least 25% of the time (San Francisco, CA or New York City, NY)

Salary: $200,000 - $260,000 USD

Company

hirify.global’s mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.

What you will do

• Build and maintain strategic relationships with key university decision-makers, serving as the primary point of contact between universities and hirify.global.
• Become an expert in hirify.global's products across API, Claude for Enterprise, and Claude Code, guiding customers to the right solutions.
• Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and discovering new applications for Claude.
• Develop and execute change management strategies appropriate for universities, driving adoption through Train the Trainer programs and organizational enablement.
• Create and maintain enablement resources, identifying opportunities to develop scalable assets that drive efficiency across the partner portfolio.
• Design initiatives that showcase impactful use cases for teaching, learning and research, helping universities embed and deploy AI.

Requirements

• 5+ years of experience in higher education technology, preferably in SaaS or emerging technologies, with a strong background in Customer Success.
• Demonstrated ability to navigate academic bureaucracies and build consensus among diverse stakeholders.
• Deep understanding of higher education buying cycles, decision-making processes, and key pain points.
• Excellent communication skills with the ability to translate technical concepts for various audiences.
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
• Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society.

Culture & Benefits

• Competitive compensation and benefits.
• Optional equity donation matching.
• Generous vacation and parental leave.
• Flexible working hours.
• Lovely office space in which to collaborate with colleagues.

Hiring process

• hirify.global recruiters only contact you from @hirify.global.com email addresses.
• Legitimate hirify.global recruiters will never ask for money, fees, or banking information before your first day.