Sr. Customer Success Business Partner (AI)

TL;DR

Senior Customer Success Business Partner (SaaS/AI): Managing enterprise customer portfolios to maximize ROI and drive adoption with an accent on strategic executive engagement and value realization. Focus on driving platform expansion through AI use cases, ensuring high net revenue retention, and leading complex business transformations.

Location: Must be based in New York, United States

Salary: $147,000 - $198,000 USD

Company

hirify.global is an AI-infused scenario planning and analysis platform helping Fortune 50 companies optimize business decision-making.

What you will do

• Manage a portfolio of enterprise customers, owning the end-to-end lifecycle from onboarding and implementation to renewals and expansion.
• Act as a strategic advisor to C-suite executives (CFO, CIO, CHRO, CDO) to align platform capabilities with long-term business priorities.
• Lead outcome-driven Executive Business Reviews (EBRs) to articulate business value and influence investment decisions.
• Drive measurable ROI and platform adoption by monitoring usage and deploying targeted action plans to protect renewals.
• Identify and drive platform expansion opportunities, specifically integrating AI use cases across Finance, Supply Chain, and Workforce functions.
• Collaborate with Sales and Partners to build pipeline within existing accounts and mitigate renewal risks.

Requirements

• 10+ years of experience in customer-facing roles such as customer success, presales, or management consulting.
• Deep subject matter expertise in either FP&A or Supply Chain Planning.
• Strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics.
• Bachelor’s degree in business, finance, marketing, operations, or supply chain (MBA or CA is a plus).
• Must be located in New York, United States.

Culture & Benefits

• A Winning Culture that champions diversity of thought and encourages leadership regardless of title.
• Opportunity to work with a global client base including the who's who of the Fortune 50.
• Inclusive environment committed to Diversity, Equity, Inclusion, and Belonging (DEIB).
• Supportive environment focused on professional development and disciplined execution.