Senior Ux Researcher

TL;DR

Senior UX Researcher: Uncovering deep insights to drive user acquisition, retention, and monetization within a high-impact growth team with an accent on rigorous research and strategic recommendations. Focus on informing key business decisions and enhancing user journeys.

Location: In-person collaboration and work in a hybrid model, with 3 days per week spent in the office

Salary: £86,000 - £92,000 GBP

Company

Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health.

What you will do

• Conduct qualitative and quantitative research on Web onboarding funnels to improve user acquisition, retention, and monetisation.
• Manage and execute evaluative and strategic projects, with minimal support.
• Partner with product managers, product designers, and content designers to optimise user journeys across key narratives (Wellbeing, Trying to conceive & Pregnancy, Web Checkout).
• Collaborate with analysts to understand the impact of experiments, identify friction points in the funnel, and generate new hypotheses.
• Create impactful research artifacts (e.g. user journey maps, empathy maps, reports) to effectively communicate findings.
• Work closely with product managers to define research needs, priorities, and shape the research roadmap.

Requirements

• At least 5 years of hands-on UX research experience in a fast-paced B2C product environment.
• Strong communication and storytelling skills, with the ability to advocate for research and influence decision-making across teams.
• Expertise in a range of research methods, both evaluative and formative.
• Proven ability to independently lead research projects from conception to completion.
• Ability to uncover meaningful insights and provide actionable recommendations that can be converted into real product enhancements.
• Proactive mindset with a track record of identifying new opportunities for product development through research.

Nice to have

• Experience optimising Web funnels and checkout flows, particularly for subscription-based products.
• Experience working with stakeholders of varying research maturity, effectively educating them on the value of UX research in their workflows.
• Training / education or professional background in research methods and study design.

Culture & Benefits

• Competitive salary and annual reviews.
• Opportunity to participate in Flo’s performance incentive scheme.
• Paid holiday, sick leave, and female health leave.
• Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents.
• Accelerated professional growth through world-changing work and learning support.
• 5-week fully paid sabbatical at 5-year Floversary.