Service Designer (Fintech)

TL;DR

Service Designer (Fintech): Designing seamless digital experiences for banking customers with an accent on service design practice and customer advocacy. Focus on visualizing outcomes, defining service scope, and aligning end-to-end customer lifecycles with business goals.

Location: Hybrid (Chester or Manchester, UK) - requires spending at least two days per week (40% of time) at one of the office sites.

Salary: £61,344 - £68,160

Company

A leading UK financial institution transforming its digital services and infrastructure for 28 million customers.

What you will do

• Collaborate within agile teams to uncover priorities, visualize outcomes, and define service scope.
• Shape pivotal initiatives by leveraging colleague, customer, and market insights.
• Facilitate workshops and discussions to ensure business contexts, needs, and risks are fully understood.
• Research and document current and future state services to enhance user propositions.
• Partner with product owners, engineers, and other designers to create cohesive digital experiences.
• Actively contribute to the design community to embed design principles across various product journeys.

Requirements

• Minimum 5 years of experience as a service designer.
• Strong proficiency in research and design thinking methods.
• Advanced systems thinking ability to connect products, processes, people, and platforms.
• Experience designing from a full end-to-end customer lifecycle perspective.
• Ability to communicate complex ideas effectively to senior technical and non-technical audiences.
• Must be based in or able to work hybridly from Chester or Manchester.

Culture & Benefits

• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes including free shares.
• 30 days of holiday plus bank holidays.
• Comprehensive wellbeing initiatives and generous parental leave policies.
• Inclusive work environment with a strong commitment to diversity, equity, and disability confidence.